Results are unreliable and difficult to predict.
The same "customer" is a different object in every system, and fields with similar names can carry different meanings. The same applies to tools. AI works with inconsistent information, fills gaps through inference, and returns generic or incorrect answers that no one trusts. Exposing MCPs does not solve it: the fragmentation remains.
of generative AI pilots fail to deliver measurable P&L impact.
MIT · The GenAI Divide, State of AI in Business 2025